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BBC Sounds help and FAQs
Known issues
Smart speaker | Update
Why do BBC Sounds streams stop or cut out when listening on my Alexa device?
BBC Sounds playback on Alexa stops or cuts out
Smart speaker | Update
Why am I unable to access BBC Sounds on Alexa even after linking my account?
Some users are being asked to link their account despite already signing in on Alexa devices
Connected TV | Under investigation
Why is the volume so low when listening via my Amazon HD8 device?
When listening using an Amazon HD8 device, the volume is very low