BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

Smart speaker | Update

Why do BBC Sounds streams stop or cut out when listening on my Alexa device?

BBC Sounds playback on Alexa stops or cuts out

Smart speaker | Update

Why am I unable to access BBC Sounds on Alexa even after linking my account?

Some users are being asked to link their account despite already signing in on Alexa devices

Connected TV | Under investigation

Why is the volume so low when listening via my Amazon HD8 device?

When listening using an Amazon HD8 device, the volume is very low